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Help Centre

Questions owners ask before booking

37 curated answers about booking, pricing, services, and policies — grounded in how RehabVet actually runs in clinic.
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Top questions

Quick answers to what most owners ask first — expand any item, or browse the full library below.

Book online at rehabvet.com/appointment — choose your pet, preferred therapist if shown, and an available slot. You can also WhatsApp us at +65 8798 7554 if you need help choosing the right visit type. Prior booking is required and subject to availability.

Rehabilitation visits are weight-tiered in our clinic catalogue (prices confirmed at booking):

  • Single session: from $310 (<15 kg) / $350 (>15 kg)
  • 5-session package: from $1,049.50 (<15 kg) / $1,249.50 (>15 kg)
  • 10-session package: from $2,099 (<15 kg) / $2,499 (>15 kg)

A 60-minute rehab visit may combine hydrotherapy, manual therapy, laser, exercises, and other modalities in one appointment. For a detailed Singapore cost guide, see our dog physiotherapy cost article.

New patients start with a rehabilitation assessment: we review veterinary history, examine gait and joints, discuss your goals, and outline a plan before any intensive therapy. Please arrive at least 15 minutes early so your pet can settle. You will sign our General Terms & Conditions (including consent choices for CPR and photo use) on first package purchase or as required.

No referral is required for most owners — you can book directly. We also welcome referrals from general-practice and specialist vets and are happy to share progress notes with your primary clinic when you ask us to.

Cancellations or rescheduling require at least 24 hours’ notice. Otherwise the session is considered utilised. Contact us via WhatsApp or phone as soon as your plans change — we appreciate the notice so another patient can use the slot.

Common presentations include osteoarthritis, hip dysplasia and elbow dysplasia, IVDD and other neurological weakness, cruciate ligament and orthopaedic post-surgical recovery, luxating patella, chronic pain, senior mobility decline, and weight-management exercise needs. Explore all guides on our conditions hub.

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37 questions

Booking

Appointments, referrals, and scheduling

Book online at rehabvet.com/appointment — choose your pet, preferred therapist if shown, and an available slot. You can also WhatsApp us at +65 8798 7554 if you need help choosing the right visit type. Prior booking is required and subject to availability.

No referral is required for most owners — you can book directly. We also welcome referrals from general-practice and specialist vets and are happy to share progress notes with your primary clinic when you ask us to.

Yes. Message us at +65 8798 7554 for quick questions about suitability, session types, or availability. For confirmed slots, our online booking system gives you the clearest view of open times.

Popular evening and weekend slots fill quickly — booking one to two weeks ahead is sensible for ongoing rehab. Post-surgery cases should book as soon as your surgeon gives the green light for rehabilitation so we can start within their recommended window.

Contact us at least 24 hours before your appointment to reschedule without losing the session. With shorter notice, the visit is treated as used under our clinic terms. WhatsApp or call +65 6291 6881 and we will do our best to find the next suitable slot.

Pricing

Sessions, packages, and weight tiers

Rehabilitation visits are weight-tiered in our clinic catalogue (prices confirmed at booking):

  • Single session: from $310 (<15 kg) / $350 (>15 kg)
  • 5-session package: from $1,049.50 (<15 kg) / $1,249.50 (>15 kg)
  • 10-session package: from $2,099 (<15 kg) / $2,499 (>15 kg)

A 60-minute rehab visit may combine hydrotherapy, manual therapy, laser, exercises, and other modalities in one appointment. For a detailed Singapore cost guide, see our dog physiotherapy cost article.

Yes — most pathways have singles plus 5- or 10-session packages priced by weight tier. Rehab packages are the most commonly purchased option in our clinic records. Dedicated UWTM, Fitness Swim, Acupuncture, and HBOT packages are also available once your therapist confirms the right plan.

From our service catalogue: $169 per session, $574.50 for a 5-session package, or $1,149 for a 10-session package. Sessions are booked as 30-minute appointments. Dog acupuncture is often part of a broader rehabilitation or TCVM plan rather than a stand-alone quick fix.

HBOT pricing in our catalogue includes: $380 single session (60 min), $2,039 for a 6-session package, and $2,759 for a 10-session package. Introductory consult combinations are also listed. HBOT is prescribed after assessment — not every pet needs it, and it is usually integrated with land-based rehab rather than used alone.

Rehabilitation, aquatic, and some package prices scale with weight tiers (typically <15 kg, >15 kg, and >30 kg for swim/UWTM) because session time, handling, and pool/treadmill setup differ for larger dogs. Your invoice reflects the tier that matches your pet on the day of booking.

New assessments use our consultation catalogue: Consultation Peak $299, Consultation Off Peak $249, TCVM Consultation $149, and Reassessment $139 when required. A Weekend/Public Holiday surcharge of $50 applies to eligible visits. We quote the exact visit type after you describe your pet’s history.

Services

Modalities and what we offer

RehabVet is Singapore’s dedicated veterinary rehabilitation centre. Core services include animal rehabilitation, dog physiotherapy, hydrotherapy, acupuncture, and hyperbaric oxygen therapy (HBOT). In our booking system, modalities also include UWTM (underwater treadmill), Fitness Swim, TCVM Tui Na, Pain Relief, laser therapy, electrotherapy (TENS/NMES), shockwave, therapeutic exercises, and more — combined into personalised plans rather than one-size-fits-all visits. Browse the full list on our services hub.

Hydrotherapy often sits inside a 60-minute multimodal Rehabilitation visit. UWTM is a dedicated 45-minute underwater treadmill session for controlled, weight-bearing gait work. Fitness Swim is a 45-minute supervised swim in our saltwater pool for conditioning. Your therapist recommends the pathway after assessing gait, surgery status, and goals. See our hydrotherapy page for detail.

Yes — RehabVet operates in-clinic HBOT alongside full rehabilitation, which is uncommon in standalone HBOT providers. Sessions are booked as Hyperbaric Oxygen in our system. Owners complete a dedicated HBOT indemnity form before treatment. Learn more on our HBOT service page.

A typical 60-minute Rehabilitation appointment may combine several therapies in one slot — for example manual therapy, laser, land exercises, Tui Na, or aquatic work — based on what your pet needs that day. Session time includes transitions between modalities; aquatic packages also include showering and drying within the booked duration. See dog physiotherapy for how we structure land-based care.

Yes. While many of our patients are dogs, we regularly rehabilitate cats for arthritis, post-fracture recovery, neurological weakness, and mobility decline. Cats need a calm, cat-savvy approach — tell us about your cat’s temperament when booking so we allocate the right therapist and room.

First Visit

Assessment, timing, and preparation

New patients start with a rehabilitation assessment: we review veterinary history, examine gait and joints, discuss your goals, and outline a plan before any intensive therapy. Please arrive at least 15 minutes early so your pet can settle. You will sign our General Terms & Conditions (including consent choices for CPR and photo use) on first package purchase or as required.

Most Rehabilitation visits are 60 minutes. Dedicated UWTM and Fitness Swim slots are 45 minutes. Acupuncture is typically 30 minutes. HBOT sessions are booked as 60 minutes. Sessions end on time even if you arrive late — please factor in drying time for aquatic visits.

Bring previous vet records, surgery reports, and imaging if you have them; your pet’s usual harness or lead; and any medications or supplements they take. For aquatic visits, we provide towels and showering — some owners bring a familiar mat or treat pouch. If your pet is on strict exercise restriction, bring your surgeon’s written clearance timeline.

Only once your surgeon confirms the incision is healed and aquatic work is appropriate — typically after sutures or staples are removed and the wound is closed, though timing varies by procedure (TPLO, cruciate repair, FHO, spinal surgery, etc.). We never rush pets into the pool or treadmill before it is medically safe. Learn more on our hydrotherapy and post-surgical rehabilitation pages.

Policies

Cancellation, packages, and consent

Cancellations or rescheduling require at least 24 hours’ notice. Otherwise the session is considered utilised. Contact us via WhatsApp or phone as soon as your plans change — we appreciate the notice so another patient can use the slot.

Packages are valid for 6 months (half package) or 1 year (full package) from the date of signing, per our clinic General Terms & Conditions. Unused sessions after expiry are forfeited — your therapist can help you pace visits to finish within the window.

All packages are strictly non-refundable; unutilised sessions are forfeited. If a pet passes away, the unused portion may be transferred to another pet or donated at the clinic’s discretion. Any other refunds are exceptional, subject to a 15% administrative fee, with utilised sessions charged at the single-session rate.

A $139 reassessment is required if more than three months have lapsed since the last visit, if a new medical condition arises, or after the final session of a package when continuing care — so we can safely update the plan. This matches our signed clinic policies.

Yes — a $50 Weekend/Public Holiday surcharge applies to eligible appointments in our fee catalogue. Peak consultation pricing also differs from off-peak slots. We confirm the total when you book.

Conditions

Who we help and common diagnoses

Common presentations include osteoarthritis, hip dysplasia and elbow dysplasia, IVDD and other neurological weakness, cruciate ligament and orthopaedic post-surgical recovery, luxating patella, chronic pain, senior mobility decline, and weight-management exercise needs. Explore all guides on our conditions hub.

Yes — IVDD, FCE, vestibular disease, and post-neurological weakness are core rehab presentations at RehabVet. Plans often combine pain management modalities, supported land exercises, and sometimes aquatic work when safe. We do not promise specific recovery timelines; goals are set individually after assessment.

Yes. These are among the most frequent long-term cases we manage — see our guides on osteoarthritis and hip dysplasia. Care often combines low-impact exercise, manual therapy, laser, acupuncture, hydrotherapy when appropriate, and home-care guidance to maintain muscle and comfort. Treatment is ongoing maintenance for many senior pets rather than a short course.

Often yes. Older dogs and cats with stiff joints, muscle loss, or reduced mobility benefit from gentle, supervised exercise and pain-modality support — see senior mobility decline and sarcopenia. We adjust intensity to cardiac, respiratory, and pain status — and will recommend land-only plans if aquatic work is not suitable.

Post-Surgery

Recovery timelines and vet coordination

Post-surgical rehabilitation is a core part of our work — TPLO and other cruciate repairs, fracture fixation, FHO, patellar surgery, and spinal procedures. We follow your surgeon’s protocol for weight-bearing, incision healing, and exercise progression while adding physiotherapy, hydrotherapy, and modalities they approve.

Land-based physiotherapy often begins soon after surgery per your surgeon’s protocol — sometimes within days for gentle range-of-motion work. Aquatic therapy waits until the wound is appropriately healed and your vet clears water immersion. See our TPLO recovery guide for a typical pathway. We coordinate timing with your surgical team rather than guessing.

Frequency depends on the procedure and your pet’s progress — many post-op dogs attend one to two sessions weekly early on, then taper. Packages of 5 or 10 sessions are common so care is continuous. Your therapist revisits the schedule at each visit based on gait and strength milestones.

Yes. We rely on surgical reports and vet correspondence to stay within safe protocols, and we can provide written rehabilitation summaries ($139 veterinarian report in our fee catalogue) when requested. Many referring vets send patients to us specifically for structured post-op recovery.

Clinic Info

Location, hours, and team

We are at 513 Serangoon Road, #01-01, Singapore 218154 (Google Maps). Street and nearby parking is available; many owners drop off via car or taxi. The clinic is accessible by public transport along Serangoon Road.

Our clinic hours are:

  • Mon–Wed & Fri: 11:00am – 8:00pm
  • Thursday: 9:00am – 6:00pm
  • Sat–Sun: 10:00am – 6:00pm

Hours may vary on public holidays — WhatsApp us if you are unsure about a specific date.

RehabVet was founded in 2019 by Dr Sara Lam (BVSc Sydney, CCRT, CVA) to give Singapore pets dedicated rehabilitation care under one roof. Learn more on our About page.

We focus on scheduled rehabilitation and integrative care — not 24/7 emergency medicine. For urgent collapse, trauma, breathing distress, or post-op complications, contact your primary vet or an emergency hospital immediately. We can resume planned rehab once your pet is stable.

Still have a question?

Our team replies on WhatsApp and email

Complex cases benefit from a proper assessment — but we are happy to point you in the right direction before you book.

Loved by Pet Parents

Rated Excellent by 230+ families

5.0 average on Google
Google

My family and I would like to thank RehabVet team for the care,…

My family and I would like to thank RehabVet team for the care, dedication, and professionalism shown to our beloved Border Collie, Patches. During his rehabilitation journey, the therapists and staff were always patient, compassionate, and willing to answer our questions. It was evident that they genuinely cared about his well-being and worked hard to help him maintain the best quality of life possible.

Sherman Lau

Google

Clean environment and knowledgeable people who loves pets.

Clean environment and knowledgeable people who loves pets. Highly recommended.

Jane Alexis

Google

Great place for rehab and therapist

Great place for rehab and therapist

Zhen Bin

Google

The only place that Aiko loves so wholeheartedly, greeting all…

The only place that Aiko loves so wholeheartedly, greeting all staffs cheerfully the moment she enters and resting on their thighs after hydrotherapy so peacefully. The trust and demure of your dog tells it all. No bias or pre-conceived perceptions. We were surprised that the first five hydrotherapy sessions have helped to strengthen her hips and improve her level of energy. Sean is just the consummate professional!

Jasper Tay

Google

This clinic combines effective treatment, compassionate handling,…

This clinic combines effective treatment, compassionate handling, and up-to-date evidence-based rehabilitation tools. My dog has experienced very visible improvement after just a few sessions with them. Very effective. Many pet owners I spoke to at the clinic also gives it a thumbs up. They have a team of well trained and very caring professionals. I have not seen any dogs that are not comfortable with them over here. 👍🏻

CT Tan

Google

We visited Rehabvet as Bruno was having some mobility issues with…

We visited Rehabvet as Bruno was having some mobility issues with his hind legs. We had an excellent experience. They structured a massage / exercise / hydro schedule that worked wonders. Bruno is feeling much better now.

Delwin Singh

Google

This is the best rehab clinic for my dog.

This is the best rehab clinic for my dog.

banleng ho

Google

We've been bringing Kuma to RehabVet for physiotherapy and the…

We've been bringing Kuma to RehabVet for physiotherapy and the experience has been outstanding. The team truly cares for every fur patient, and you can feel the warmth and dedication the moment you walk in. A special thank you to Hazel, Kuma's therapist, who is incredibly patient, attentive, and knowledgeable. She not only conducts the sessions with great care but also provides practical advice for us to continue strengthening Kuma's muscles at home and the results really show. Thank you as well to Dr. Sara, Xan, and the entire RehabVet team for the love and professionalism you show to every pet. If your furkid needs rehabilitation or physiotherapy, RehabVet is truly a place you can trust.

Christine Fan

Google

Had a very positive experience at the rehab vet.

Had a very positive experience at the rehab vet. The entire team was professional, gentle, and reassuring throughout the session. Dr Sara was especially wonderful — knowledgeable, patient, and took the time to explain everything clearly without rushing. You can tell she genuinely cares about the animals and their recovery. The facility has also just been renovated and is very clean, modern, and calm, making it a comfortable and conducive environment for both pets and owners. Highly recommended.

G Tey

Google

We're truly grateful to Dr.

We're truly grateful to Dr. Sara, the entire RehabVet team, and especially Xan, who has been exceptionally detailed and patient. The whole team has shown such genuine care throughout Milo's recovery journey. Milo was diagnosed with IVDD Grade 3 in late June 2025. Although he hasn't fully recovered yet, we've seen significant improvement over the past 3.5 months with pain relief treatments, hyperbaric oxygen therapy, acupuncture, and regular exercise sessions. We believe that slowly but surely, Milo will make a full recovery. Never give up!

Jas Sim

Google

Haru has been going to rehabvet since Nov 2025 to manage his…

Haru has been going to rehabvet since Nov 2025 to manage his mobility caused by luxating patellar and hip dysplasia. Thus far, we witnessed huge improvements thru several methods of rehabilitation such as ultrasound/laser therapy, land exercises and hydrotherapy! Aside from the treatments, what made us continue with them is the hospitality of the staff! They are always so welcoming and you could feel the warmth everytime you step into the clinic! Also, they treat your furkid with love and respect. Highly recommended.

Cherly K

Google

I can't recommend RehabVet highly enough!

I can't recommend RehabVet highly enough! My Happy, a pomeranian with patella luxation grade 3 on her left hind leg and hip dysplasia, has made incredible progress since starting physiotherapy here. The team is so knowledgeable, patient, and genuinely caring. All the therapists were fantastic and tailored the sessions perfectly to Happy's needs. The facilities are clean and well-equipped, and my dog always seemed comfortable and even enjoyed their sessions. If your furry friend needs some extra support, look no further than RehabVet!

JC Lim

Google

We've been taking our dog to Rehab Vet Singapore for about 6–7…

We've been taking our dog to Rehab Vet Singapore for about 6–7 years, mainly for EMF therapy, water treadmill sessions, and joint and muscle supplements. After her hip surgery, she needed a comprehensive recovery plan, and the team here has provided just that and more. Their treatments have helped her regain strength and mobility, and the long-term maintenance has been invaluable in keeping her active and comfortable. The staff is knowledgeable, caring, and always focused on her needs. We truly appreciate the dedication they've shown over the years – highly recommend!

Denise Lui

Google

Went to RehabVet for a second opinion on a serious limp my husky had…

Went to RehabVet for a second opinion on a serious limp my husky had developed. They were exceptionally knowledgeable, gave practical advice and were very generous with their time. We moved forward with treatment and the non invasive options they gave have made him much more comfortable and the future is promising. From the first time I reached out via whatsapp they gave clear helpful advice, follow up on treatment, pictures, liaised with pet transportation and more. A really amazing full service experience. Thank you very much.

Ross

Google

As a fur mummy, finding people who genuinely care for and love our…

As a fur mummy, finding people who genuinely care for and love our babies is so important. I've found exactly that here, especially with Judette, Xan, Noelle, and Joyce. My babies, Barley (17yo cat) and Lexi (9yo dog), come in for pain management and rehab sessions, and I'm always completely comfortable with how they're treated. The team is incredibly patient, gentle, and kind, and it shows in the way they handle my pets. So grateful to have found a rehab centre I truly trust. Highly recommended.

Lynn Wong

Google

My Shih Tzu, August, has osteoarthritis and he was unable to walk.

My Shih Tzu, August, has osteoarthritis and he was unable to walk. We took him to RehabVet Clinic after reading good reviews about it on Google. Since November 2023, he has been having therapy here and has shown improvement in his mobility under the tender loving care from Dr Sara Lam and the staff members, with special mention and appreciation to Angeline, Joyce, Hui Tze and Shaun. My Puppy King will continue his treatment here as we have trust in this lovely team. Thank you!

Angeline Lee

Google

Bubble has been with Rehab Vet for years as he grows older and…

Bubble has been with Rehab Vet for years as he grows older and manages his luxating patella. I am truly grateful to Doc Sara, Xan, Sean, Joyce, and the entire rehab team for always taking such wonderful care of Bubble and watching over him during every session. Bubble came from a condition whereby he couldn't even walk, he was paralysed. But really thankful to rehab vet that made the impossible, became possible. Thank you Doc Sara & all Rehab Team

Joanne

Google

Great team!

Great team! Brought my dog Bunny in for a consultation because her luxating patella was getting worse. Bunny is an anxious dog so I expected her to be a handful during the consult but she was very calm in the therapists' presence! Shout out to Xan and Noelle for helping her feel at ease in a foreign place. I love the clinic's interior as well, the warm lights and pastel colours are very welcoming for both me and Bunny :)

Choy Yu Chan

Google

Rehabvet was recommended to us by our vet because our dog dislocated…

Rehabvet was recommended to us by our vet because our dog dislocated her hip when she was a puppy. We've been going to Rehabvet for several years now and their standard of care has been consistently high throughout. Special shoutout to Sean for always trying his best to make her visits as comfortable as possible 👍 (She gets easily anxious)!!

Joyce Tan

Google

Having been to several vets and rehabs with my senior Shih Tzu, my…

Having been to several vets and rehabs with my senior Shih Tzu, my experience at RehabVet has been the best. My only regret was not bringing him here sooner when his issues first came up! My very anxious 15 year old kiddo was diagnosed with IVDD and is unable to move all his limbs voluntarily at all times. After the initial testing and diagnosis by Dr. Sara, he has had a few trips to the Hyperbaric O2 Therapy, Laser Therapy, and Electrical Stimulation with massages. Now, I can tell that he is in less pain and is also more comfortable and less anxious. I would highly recommend RehabVet to anyone thinking about it!

Isabel Chong

Google

I can't thank Xan and his team at RehabVet enough for the incredible…

I can't thank Xan and his team at RehabVet enough for the incredible care they've given my dog. After a sudden incident where my dog started dragging both hind legs, the vet diagnosed him with IVDD stage 2. I decided to try physio at RehabVet, and it was the best decision I could have made. Within just 2-3 sessions, my dog's hind legs showed significant improvement—they were no longer wobbly. Now, after 7-8 sessions, he's regained his mobility and is even jumping around at home again. Xan's patience and dedication made all the difference. I highly recommend RehabVet to anyone in need of compassionate, effective care for their pet.

YT Ng

Google

Always a pleasant experience here at RehabVet- clean area, calm…

Always a pleasant experience here at RehabVet- clean area, calm ambience and super patient therapists. Staff are very willing to share tips on home care massages and explain in detail how our pups muscles work, gait observation and strength training for them!

Henrietta Tan

Google

Sean is an incredibly caring and skilled rehab therapist.

Sean is an incredibly caring and skilled rehab therapist. He's gentle, patient, and truly treats every dog like his own. We saw clear improvement in our dog's mobility, and sessions are always handled with professionalism and compassion. Highly recommend!

Eunice Lai

Google

Have a wonderful experience with the team at Rehab Vet.

Have a wonderful experience with the team at Rehab Vet. The staff are warm, friendly, and always patient in answering our enquiries. Their care and professionalism make every visit reassuring.

Jan Chua

Google

My senior dog has been with rehabvet since Sept 2025 after her leg…

My senior dog has been with rehabvet since Sept 2025 after her leg surgery. We're happy to see improvement! Everyone is helpful and friendly here. Thanks rehabvet team!

jy ng

Google

Newly renovated place, more conducive for therapy sessions.

Newly renovated place, more conducive for therapy sessions. Therapists are experienced in handling older dogs. Have been sending my 18 year old dog for therapy for more than a year.

Gladys Woon

Google

The therapists are patient and helped improved my dog's arthritis…

The therapists are patient and helped improved my dog's arthritis condition. They taught us how to massage his joints and told us to use heat therapy.

Annie Lau

Google

My dog has been coming to rehabs for hips dysplasia at a young age…

My dog has been coming to rehabs for hips dysplasia at a young age of 2 years old & now is 10 years old & condition did not detoriate - glad we started early.

SHIRLEY YEO

Google

Mochi enjoys his physio sessions with Rehabvet.

Mochi enjoys his physio sessions with Rehabvet. His LP grade reduced from 3 to 2 with regular weekly sessions. The therapists are friendly and always make sure the sessions intensity are suitable for him.

ST Chua

Google

We've sent both our dogs to RehabVet for some years now.

We've sent both our dogs to RehabVet for some years now. Thanks to the staff for always being so welcoming and caring. Butter loves his swim here.

Aylwin Jean

Start with an Assessment

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