Terms and Conditions

These Terms and Conditions (the “Terms”) form a legally binding agreement between you (“you” or “your”) and RehabVet Pte. Ltd. (“RehabVet”, “we”, “us”, or “our”) and govern your access to and use of the website located at rehabvet.com, together with any related online booking pages such as rehabvet.com/appointment, and any content, features, tools, forms and services made available through them (collectively, the “Website”).

These Terms should be read together with our Privacy Policy and our Website Disclaimer, each of which is incorporated into these Terms by reference. If you do not agree with these Terms, you must not access or use the Website.

RehabVet operates a veterinary rehabilitation clinic in Singapore providing services that may include physiotherapy, hydrotherapy, acupuncture, Traditional Chinese Veterinary Medicine (TCVM), hyperbaric oxygen therapy (HBOT) and related rehabilitation and wellness care for animals. The Website is the online presence for that clinic. Our registered and business address is 513 Serangoon Road, #01-01, Singapore 218154.

These Terms govern only your use of the Website. Any in-clinic veterinary services you receive are additionally subject to the separate consent forms, treatment plans, estimates and clinic policies provided to you at or before the point of care, which prevail over the Website to the extent of any inconsistency in relation to those services.

In these Terms, unless the context requires otherwise:

• “Content” means all text, graphics, images, photographs, video, audio, logos, designs, layouts, software and other material made available on or through the Website.
• “Personal Data” has the meaning given to it in the Personal Data Protection Act 2012 of Singapore (the “PDPA”).
• “Services” means the online features made available through the Website, including enquiry and contact forms, appointment booking, and information resources.
• “User Content” means any material you submit, upload or transmit to or through the Website, including enquiries, messages, reviews and feedback.

By accessing, browsing or otherwise using the Website, you confirm that you have read, understood and agree to be bound by these Terms, as updated from time to time, and by any additional terms, policies or guidelines that apply to specific features of the Website. Your continued use of the Website constitutes your ongoing acceptance of these Terms.

You must be at least 18 years of age and have the legal capacity to enter into a binding contract in order to use the Website. If you use the Website on behalf of another person, a household or an organisation, you represent and warrant that you are authorised to accept these Terms on their behalf and to bind them to these Terms.

We may amend, update or replace these Terms at any time to reflect changes in our services, technology, or legal and regulatory requirements. When we do, we will revise the “Last updated” date above and publish the amended Terms on this page. Material changes take effect when posted. We encourage you to review these Terms periodically. If you do not agree to an amendment, your only remedy is to stop using the Website.

We grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Website for your own personal, non-commercial purposes in accordance with these Terms. We may, at any time and without liability to you, modify, suspend or discontinue any part of the Website, or introduce or change features, eligibility requirements or limits, whether temporarily or permanently.

We use reasonable efforts to keep the Website available and its information current, but we do not warrant that the Website will be uninterrupted, timely, secure or error-free. Please see our Website Disclaimer for further important information about the nature of the Content.

A veterinary-client-patient relationship is formed only when your animal has been examined and accepted for care by our veterinary team at our clinic. Always seek the advice of a qualified veterinarian regarding your animal’s health, and never disregard or delay seeking professional advice because of something you have read on the Website. If your animal is experiencing a medical emergency, contact a veterinarian or an emergency animal clinic immediately.

The Website may allow you to submit enquiries or request appointments through our forms, our booking page at rehabvet.com/appointment, WhatsApp, telephone or email. When you submit a request, you agree to provide accurate, current and complete information about yourself and your animal. A request is not confirmed until we acknowledge and accept it.

Appointments may be subject to availability, assessment, cancellation and rescheduling policies notified to you by the clinic. We reserve the right to decline, reschedule or cancel a booking where clinically or operationally necessary. You are responsible for keeping the contact details you provide up to date so that we can reach you about your booking.

Fees for veterinary services are set out in the estimates and invoices provided by the clinic and are payable in accordance with our clinic payment terms. Any prices, packages or product information shown on the Website are for general reference, may change without notice, and do not constitute a binding offer. Where the Website links to or facilitates the purchase of products, those purchases may be governed by additional terms presented at the point of sale. Unless otherwise stated, amounts are in Singapore Dollars and may be subject to Goods and Services Tax (GST) where applicable.

All Content on the Website, and the Website itself, including the “RehabVet” name, logos and brand elements, is owned by or licensed to RehabVet and is protected by copyright, trade mark and other intellectual property laws of Singapore and other jurisdictions. All rights not expressly granted to you are reserved.

You may view, download and print Content for your own personal, non-commercial use, provided you do not remove any copyright or proprietary notices. Except as expressly permitted by these Terms or by law, you must not reproduce, republish, distribute, adapt, modify, translate, publicly display, sell, licence or otherwise exploit any Content without our prior written consent. Trade marks, service marks and logos of third parties appearing on the Website remain the property of their respective owners.

You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, overburden or impair it. In particular, you must not:

• use the Website in breach of any applicable law, regulation or third-party right;
• submit content that is false, misleading, defamatory, obscene, harassing, threatening, hateful or otherwise objectionable;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• upload or transmit any material that infringes the intellectual property, privacy or other rights of any party;
• transmit unsolicited or unauthorised advertising, “spam”, chain letters or similar solicitations;
• introduce viruses, malware or other harmful code, or attempt to gain unauthorised access to the Website, its servers or any connected systems;
• use any robot, scraper, or automated means to access, monitor or copy the Website without our prior written permission; or
• interfere with the proper functioning or security of the Website or any other user’s use of it.

You are solely responsible for any User Content you submit and you represent that you have all rights necessary to submit it. By submitting User Content, you grant RehabVet a worldwide, royalty-free, non-exclusive, transferable and sub-licensable licence to use, store, reproduce, adapt and display that User Content for the purposes of operating, promoting and improving our services, to the extent permitted by law and consistent with our Privacy Policy.

If you provide feedback, suggestions or ideas about the Website or our services, we may use them without restriction or obligation to you. We may, but are not obliged to, monitor, moderate or remove User Content at our discretion.

The Website may contain links to, or integrate features from, third-party websites and services (for example social media, review platforms, messaging tools, analytics and booking services) that are not owned or controlled by RehabVet. We provide these for your convenience and do not endorse and are not responsible for their content, products, policies or practices. Your use of third-party websites and services is at your own risk and subject to their own terms and policies.

Our collection, use and disclosure of your Personal Data is governed by our Privacy Policy, which explains your rights and our obligations under the PDPA. By using the Website, you acknowledge that you have read the Privacy Policy and consent to the handling of your Personal Data as described in it.

To the fullest extent permitted by law, the Website and all Content are provided on an “as is” and “as available” basis, without warranties or representations of any kind, whether express or implied, including any implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, completeness or non-infringement. We do not warrant that the Website or the Content will be accurate, up to date, reliable or free of errors, viruses or other harmful components. Please also refer to our Website Disclaimer.

To the fullest extent permitted by law, RehabVet and its directors, officers, employees, agents and contractors will not be liable for any indirect, incidental, special, consequential, punitive or exemplary loss or damage, or for any loss of profits, revenue, goodwill, data or anticipated savings, howsoever arising out of or in connection with your access to, use of, or inability to use the Website or any Content, whether based in contract, tort (including negligence), statute or otherwise, even if we have been advised of the possibility of such loss or damage.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Website and these Terms will not exceed one hundred Singapore Dollars (S$100). Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of Singapore, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

You agree to indemnify and hold harmless RehabVet and its directors, officers, employees, agents and contractors from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Website, your User Content, or your violation of any law or the rights of any third party.

We may, at our sole discretion and without prior notice, suspend, restrict or terminate your access to all or part of the Website if we reasonably believe you have breached these Terms or applicable law, or where necessary to protect the Website, our clients or our team. Sections of these Terms that by their nature should survive termination — including those relating to intellectual property, disclaimers, limitation of liability, indemnity and governing law — will continue to apply.

Entire agreement. These Terms, together with our Privacy Policy and Website Disclaimer, constitute the entire agreement between you and RehabVet regarding your use of the Website and supersede all prior understandings.

Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force and effect.

Waiver. No failure or delay by us in exercising any right under these Terms operates as a waiver of that right.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition or sale of assets.

Third-party rights. Except as expressly stated, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of these Terms.

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore.

If you have any questions about these Terms, please contact us:

• RehabVet Pte. Ltd.
• 513 Serangoon Road, #01-01, Singapore 218154
• Email: hello@rehabvet.com
• Phone: +65 6291 6881
• WhatsApp: +65 8798 7554